Frequently Asked Questions (FAQ)
We've compiled answers to the most common questions here. If you can't find what you're looking for, our support team is always ready to assist you.
Fiat currency (USD) is held in custody with our licensed financial institution partners. The vast majority of digital assets (USDT) are stored in offline, multi-signature cold wallets. The platform also employs full SSL encryption and advanced risk control systems to monitor for anomalous activity 24/7.
Yes, to ensure security, trading limits (per transaction and daily) are applied based on your account verification level. You can check your specific limits in your account dashboard.
Please contact our customer service team immediately at support@inxchange.cc and provide your order number. We will process your request as soon as possible.
To comply with international regulations, you need to complete Identity Verification (KYC), which typically involves providing a government-issued ID (e.g., passport, national ID) and completing facial recognition or a selfie verification.
After you complete the bank transfer and click "I Have Paid", we process and release the USDT within 1-2 business hours. The exact time depends on your bank's processing speed.